19 March 2020 We're open for business - a Coronavirus update Updated 13 December 2021 In these unprecedented times, we wanted to let you know that Unity is open for business, ready to support our customers, and committed to maintaining our high level of service. Following the Government’s guidance and Prime Minister confirming the move to Plan B in England (8 December 2021), we’ve decided that the most responsible course of action is for the majority of our staff to work from home most days. We've already put in place systems and facilities for them to do so and we’re well set up now for flexible and remote working. How to contact us by telephone: For our Scout and Girlguiding customers Your existing policies (renewing, changes and questions) Scouts 0345 040 7703 Girlguiding 0345 040 7704 New business (quotes and taking out new policies) 0345 040 7706 Property and Equipment and Event Claims 0345 040 7701 For all other claims, you will find contact details in your policy documents, For our Boys’ Brigade customers Your existing policies and new business 0345 040 7708 Property and Equipment and Event Claims 0345 040 7701 For all other claims, you will find contact details in your policy documents. For our other charity and business customers Your existing policies (renewing, changes and questions) 0345 040 7708 New business (quotes and taking out new policies) 0345 040 7731 Claims You will find contact details in your policy documents. If someone is on their phone, when you call, you can leave a message and we will get back to you as soon as we can. If you are unsure who to contact then please call 0345 040 7702 and we will identify and put you through to the most appropriate person to deal with your query. By email: If you want to contact us by email please use our main address which is info@unityins.co.uk, Via our website: You can get in touch with us through our website by using the following link https://www.unityinsuranceservices.co.uk/contact Paying your insurance premium If you’re trying to make a payment we would encourage you to do so via bank transfer where possible to avoid delay (our account details are noted on your invoice). Alternatively, if you want to make a card payment, please advise your account handler and we will arrange for an authorised member of staff to contact you directly. Cheques In line with the government’s announcement, we’re trying to stop all non-essential work travel, such as daily trips to the bank. Therefore, to avoid delays in cover, please post your payment early enough, to allow us extra time to process your cheque, ahead of your policy start or renewal date. Going forward We’ll be monitoring Government updates and we’ll be taking the appropriate measures in line with their advice accordingly.
