We're open for business - a Coronavirus update
19 March 2020

We're open for business - a Coronavirus update

Updated 24 March 2020

In these unprecedented times, we wanted to let you know that Unity is open for business, ready to support our customers, and committed to maintaining our high level of service.

Following the Government’s guidance, we’ve decided that the most responsible course of action is for the majority of our staff to work from home and this week we’ve put in place systems and facilities for them to do so and we’re well set up now for flexible and remote working.  


How to contact us

by telephone:

For our Scout and Girlguiding customers

Your existing policies (renewing, changes and questions)

Leah Bray                    0345 040 7712         
Lynsey Richardson      0345 040 7709         
Georgia Minnerup       0345 040 7717         
Karen Stockbridge      0345 040 7720         

New business (quotes and taking out new policies)

Matthew Johnson     0345 040 7716 
Chris Willett              0345 040 7706

Property and Equipment and Event Claims

Lucy Connor         0345 040 7701

For all other claims, you will find contact details in your policy documents,

For our Boys’ Brigade customers

Sean Snead             0345 040 7708 
Ushuaia Escobar     0345 040 7715 

Property and Equipment and Event Claims

Lucy Connor         0345 040 7701

For all other claims, you will find contact details in your policy documents.

For our other charity and business customers

Your existing policies (renewing, changes and questions)

Ushuaia Escobar     0345 040 7715 
Sean Snead             0345 040 7708 
Tony LeCalvez         0345  040 7718

New business (quotes and taking out new policies)

Dan Carter         0345 040 7724 

Claims

You will find contact details in your policy documents.

If someone is on their phone, when you call, you can leave a message and we will get back to you as soon as we can.  
If you are unsure who to contact then please call 0345 040 7702 and we will identify and put you through to the most appropriate person to deal with your query.


By email:

If you want to contact us by email please use our main address which is info@unityins.co.uk

Via our website:

You can get in touch with us through our website by using the following link

https://www.unityinsuranceservices.co.uk/contact

 

Paying your insurance premium

If you’re trying to make a payment we would encourage you to do so via bank transfer where possible to avoid delay (our account details are noted on your invoice). 

Alternatively, if you want to make a card payment, please advise your account handler and we will arrange for an authorised member of staff to contact you directly.

Unfortunately we’re no longer able to accept payments by cheque.  This follows the government’s announcement (23 March) to stop all non-essential work travel.  Therefore we will not be able to bank cheques, as before.

Going forward

We’ll be monitoring Government updates and we’ll be taking the appropriate measures in line with their advice accordingly.