Our office will be closed from 5 pm on Friday 23 December. 

We reopen at 9 am on Tuesday 3 January 2023. 

During this period, if you need to report a claim you should refer to your policy document, which will have details on how to make a claim. But for ease of reference, we’ve included the main ones below.

Property and Equipment or Marine policy

If you are insured under the Scout or Girlguiding Property and Equipment policy or Scout Marine policy, please telephone 

• 0750 783 9380

Travel policy or Scout Personal Accident policy

If you are insured under the Scout or Girlguiding Travel policy or Scout Personal Accident policy, please contact 

• Collinsons: 0208 865 3059

Minibus

For minibus claims, please contact your insurer either:

• QBE - QBE Helpline - 0800 389 1708
• ERS - Claims – 03301 235992

Motor

For other motor claims, (including karts and quad bikes), please contact 

• ERS: 0330 123 5991. 
• For ERS windscreen helpline: 0345 602 3378

Other policies

For other policies outside our Scout and Girlguiding schemes, please contact your claims contact at your insurer:

• Ansvar – 0345 606 0431 out of hours and legal expenses 0117 934 0437 
• Hiscox – 0800 840 2269
• QBE through AQmen (Case) – 0800 085 3212 
• Canopius through AQmen (Case) – 0344 856 2425 
• Aviva through AQmen (Case) – 0800 015 1498

Please contact your claims contact at your insurer:

• Ansvar – 0345 606 0431 out of hours and legal expenses 0117 934 0437 
• Hiscox – 0800 840 2269
• QBE through AQmen (Case) – 0800 085 3212 
• Canopius through AQmen (Case) – 0344 856 2425 
• Markel – 0345 355 2227
• Zurich – 0800 302 9055
• ERS - 03301 235992

For minibus claims, please contact your insurer:

• QBE - 0800 389 1708 

Accident Health Facilities – 01992708708 

Voyagers: 24 Hour Medical Emergency + 44 (0) 1992 454 276 (ONE Assist Ltd) 
All other claims +44 (0) 1992 708 729

Thank you for your support in 2022. We look forward to working with you in 2023.