Our Cookie Policy

Our Cookie Notice

Cookie Notice

What are cookies?

Cookies are small text files that are placed on the electronic device used to access a website, by the website that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. Cookies are completely harmless and can't be used to run programs or deliver viruses to your computer. Useful information about cookies, including how to remove them, can be found at http://allaboutcookies.org.

Accessing our website and Cookies 

When you visit our website, we may collect information from you such as your email address, IP address and other online identifiers. This helps us to track unique visits and monitor patterns of customer website traffic, such as who visits and why they visit. We may use third parties to collate IP addresses to help us understand our Internet traffic data and data regarding your browser type and computer. We may also use web usage information to create statistical data regarding the use of our website.  We may then use or disclose that statistical data to others for marketing and strategic development purposes, but no individuals will be identified in such statistical data.

However, refusing to accept cookies may restrict your use of our website and/or delay or affect the way in which our website operates. 
The open nature of the internet is such that data may flow over networks without security measures and may be accessed and used by people other than those for whom the data is intended. While this is outside of our control, we do take the protection of your information very seriously and aim to apply appropriate levels of security at all times.

Cookie Policy

Types of cookies we use:

Strictly Necessary – Strictly necessary cookies are absolutely essential for the website to function properly. They ensure basic functionalities and security features of the website.
Functional – Functional cookies help to perform certain functionalities like sharing content of the website on social media platforms, collecting feedback, and other third-party features. Functional cookies includes preference cookies, in which are used to supplement and/or extend the website’s functionality, and to enhance features.
Performance - Performance cookies are used to understand and analyse the key performance indexes of the website which helps in delivering a better user experience for the visitors.
Analytics - Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.

The table below explains the cookies we collect and/or use, and why.


Cookie type Cookie     Name Purpose     More information
Analytics cookies Google Analytics _utma _utmb _utmc _utmz These cookies are used to collect information about how visitors use our site. We use the information to put reports together and to help us improve the site. The cookies collect information in an anonymous form. Click here for an overview of privacy at Google.
Functional cookies Module cookies Module_layout1 module_layout2 module_layout3 module_open These preference cookies are used to store your personal homepage layout of our home page. We are working towards developing a new system that will remove the need for this cookie.
Strictly necessary cookies Session cookies res_width res_height PHPSESSID These cookies make the most effective use of your screen resolution for user logged-in areas. Session cookies only last as long as your browser is open. These cookies are essential for running the site and member areas.
Functional cookies Style cookies style These preference cookies decide your default font size for our website. (You can increase or decrease the font size on the main menu of your website.) We are working towards developing a new system that will remove the need for this cookie.
Strictly necessary cookies OneTrust Cookies OptanonConsent - First party This cookie is set by the cookie compliance solution from OneTrust. It stores information about the categories of cookies the site uses and whether visitors have given or withdrawn consent for the use of each category. This enables site owners to prevent cookies in each category from being set in the user’s browser, when consent is not given. The cookie has a normal lifespan of one year, so that returning visitors to the site will have their preferences remembered. It contains no information that can identify the site visitor.  
Functionality cookies Zendesk Cookies __zlcid - First party This Cookie is used by our live chat provider, Zendesk, to identify a device across visits, and also across a single chat session. For more information visit the Zendesk website.
Functionality cookies Zendesk Cookies widget-mediator.zopim.com (AWSALBCORS, AWSALB) - Third party This cookie is installed by our live chat provider, Zendesk. The cookie is used to improve performance and stability of our live chat widget. For more information visit the Zendesk website.
  TrustPilot Cookies      
  Hot Java Cookies      


Google Analytics:

Visitors to our website who have JavaScript enabled are tracked using Google Analytics. The data is only used to optimise our website for our visitors and does not include any personalised identification information. Google Analytics collects the following types of information from users:

  • Type of user agent (web browser) used, software manufacture and version number
  • Type of operating system. 
  • Screen colours (colour processing ability of the user’s screen) 
  • JavaScript support
  • Flash version 
  • Screen resolution 
  • Network location and IP address 
  • Can include country, city, state, region, county or any other geographical data 
  • Hostname 
  • Bandwidth (internet connection speed) 
  • Time of visit 
  • Pages visited 
  • Time spent on each page of the website 
  • Referring site statistics 
  • The website (URI) the user came through in order to arrive at this website (example: clicking on a hyperlink from Yahoo.com that took the user to this website) 
  • Search engine query used (example: typing in a phrase into a search engine like Google, and clicking on a link from that search engine)

This data is only used to optimise our website for our visitors, and does not include any personalised identification information such as:

  • Names 
  • Phone numbers 
  • Email addresses 
  • Mailing addresses 
  • Bank account numbers 
  • Credit card information

To opt out of being tracked by Google Analytics across all websites, visit http://tools.google.com/dlpage/gaoptout.

Links to other websites and third party cookies

Where we provide links to websites of other organisations, this privacy notice does not cover how that organisation processes personal information. Please note that we have no control over third party cookies and we encourage you to read the privacy notices on the relevant third party websites you visit for more information about these.

Managing your cookies

You're able to view and delete the cookies stored on your computer/laptop, tablet or mobile phone and if you want to you can prevent cookies from being stored on your device in the future. Information about how to do this can be found in your internet browser's ‘Help’ pages, or alternatively find out more about how to control your cookies on the ICO's website.

Managing cookies in your browser

You can control which types of cookies you allow in your web browser. You can turn cookies on or off using your browser's settings. You can also remove cookies and clear your browser's history. The following links describe how you can change your cookie settings in the popular browsers:

  • Google Chrome
  • Mozilla Firefox
  • Microsoft Internet Explorer
  • Microsoft Edge
  • Opera
  • Apple Safari

To find information relating to other browsers, visit the browser developer's website.

Further information 
For further information on our Data Protection practices please visit our Privacy Notice