Privacy Policy

Our Privacy Policy

Our Privacy Policy

In accordance with the General Data Protection Regulation and related UK data protection legislation, Unity Insurance Services is committed to protecting the confidentiality and security of the information that you provide to us.

This Privacy Notice is designed to help you understand how we collect and use your information.

Who we are 

Scout Insurance Services Limited t/a Unity Insurance Services (also referred to in this Notice as “we", "us", or "our") means Scout Insurance Services Limited.

Why we need and how we use your personal information

We only collect, use and store your information where we have lawful grounds and legitimate business reasons to do so.

We collect, use and store your personal information in order to fulfil requests for quotes, products and services as part our insurance broking, claims handling and risk management business.  It may also be used to verify your identity, to administer payments and to enable us to carry out anti-money laundering and other financial crime checks where required.  If you pay by instalments your information may also be used to arrange credit.

The use of your data is essential for us to check your identity, to enable you to enter into an insurance contract and for the insurance to operate (in the event of a claim, for example).  We may also use it to keep our records up to date, notify you about changes to our service and to help us in developing new products and services.

If you do not provide the information required we are unlikely to be able to arrange your insurance and may not be able to provide certain services to you.

We may monitor calls, emails, text messages and other communications with you.  When you contact us we may keep a record of that correspondence and any information provided to us during that or any subsequent communication.

Nature of personal information 

Personal data is any information that may identify a living individual.  We collect personal information such as name, contact details, date of birth, gender, marital status, financial details, employment details and other personal details depending on the nature of the insurance and other services we offer. 

We may collect, use and store sensitive personal information such as criminal convictions and medical conditions as necessary in relation to insurances such as motor, home, travel and health insurance.  This information may be shared with insurers, insurance product providers and our third party service providers.  Where necessary, we shall obtain your consent to the processing of such information.  


We would like to keep you updated about our relevant products and services by email, SMS and/or telephone.  From time to time we may also send you information and guidance on risk management and insurance topics we feel are relevant to you.  If we intend to use your data for such purposes we will only do so with your consent.  We never share your information outside our organisation for marketing purposes.

If you have already consented and wish us to stop using your information for this purpose or any other purpose then please contact us.

Visitors to our website who have Javascript enabled are tracked using Google Analytics.  The data is only used to optimise our website for our visitors and does not include any personalised identification information.

Sharing information 

We will only supply your personal information to other parties where such a transfer is a necessary part of the activities that we undertake, where you give us consent or where we are required to do so by law or regulation (e.g. where the disclosure is necessary for the purposes of the prevention and/or detection of crime). 

As an intermediary we must disclose personal information to insurance companies, underwriting agencies, business partners and other parties in order to provide our products and services and to enable you to enter into insurance contracts.  Examples of other parties include other insurance intermediaries, loss adjusters, claims management companies, regulatory bodies, legal and accountancy firms involved in the claims handling process.  We may also share your personal information with fraud prevention agencies such as the Claims and Underwriting Exchange Register and Motor Insurance Anti-Fraud and Theft Register.  We may pass information relating to your insurance policy and any incident to the operators of these registers, their agents and suppliers.  For motor insurance we share it with the Motor Insurance Database (MID) which may be used to establish whether a driver is insured to drive a vehicle and/or for preventing or detecting crime.  If you are involved in an accident in the UK or abroad, the MID may be searched to obtain relevant policy information.  You can find out more at 

We may also disclose your information to service providers engaged to perform services on our behalf.  Such service providers are contractually restricted from using or disclosing the information we give them except as necessary to perform services on our behalf or to comply with legal requirements. 

We only share your information if we are satisfied that our partners or suppliers have sufficient measures in place to protect your information in the same way that we do.

We may also disclose personal information to new owners of our business in the event that we are subject to a merger or acquisition.  Disclosure may also be made to enable company audits, regulatory inspections or to investigate a complaint, suspicion of fraud or a security threat.

We never share your information outside our organisation for marketing purposes.

Transfer of personal data outside the UK

Certain personal information held on our Information Technology systems may be transferred across geographical borders in accordance with applicable law.

By providing us with your information, you consent to the collection, international transfer, storage, and processing of your information.  These transfers are governed by European Union (EU) standard contractual clauses or equivalent data transfer agreements to protect the security and confidentiality of personal information.

How long we keep information about you

We will not keep your personal information longer than is necessary for the purpose for which it was provided unless we are required by law or have other legitimate reasons to keep it for longer (for example if necessary for any legal proceedings). This will usually be a minimum period of seven years after termination or cancellation, or otherwise determined by law or regulation.

Your data protection rights

You have certain legal rights under UK data protection law and regulations, summarised as follows: 

  • The right to be informed about our data processing activities, including through Privacy Notices such as this.
  • The right of access to the personal information we hold about you.  To request a copy of this information you must make a subject access request in writing to us.
  • The right of rectification you may ask us to correct any inaccurate or incomplete data within one month.
  • The right to erasure and to restrict processing you have the right to have your personal data erased and to prevent processing except where we have a legal obligation to process your personal information.  You should bear in mind that by exercising this right you may hinder or prevent our ability to provide products and services. 
  • The right to data portability on your request, we will provide you with your personal data in a structured format.
  • The right to object you have particular rights in relation to automated decision making and profiling to reduce the risk that a potentially damaging decision is taken without human intervention.  You can object to your personal data being used for profiling, direct marketing or research purposes.

If you want to invoke any of these rights please write to us at the address in the “How to contact us” at the foot of this document.

Withdrawal of consent

Where you have provided your specific consent to the use of personal data, you may withdraw that consent by contacting us. Details are in the “How to contact us” at the foot of this page, or via the Get in Touch button.

Information from you about other people

We may collect information from you about other people, for example, family members, friends or colleagues who may drive your vehicle or who may be included on a travel or household insurance policy.  If you give us information about another person it is your responsibility to ensure and confirm that:

  • you have told the individual who we are and how we use personal information, as set out in this Privacy Policy; and
  • you have permission from the individual to provide that personal information to us and for us to use it, as set out in this Privacy Notice.

Information from other sources

We may use legal public sources such as the electoral roll and other third party sources such as credit reference agencies to obtain information about you, for example to verify your identity or check your credit history. 

We may also obtain information about you from credit reference agencies and similar third parties.  Some personal information may be provided to us by third parties such as insurance companies, other insurance intermediaries and motor vehicle licensing authorities.  In some cases you will have previously submitted your personal information to them and given them approval to pass this information on for certain purposes.

Such information will only be obtained from reputable sources which operate in accordance with the General Data Protection Regulation.

Future possible changes to our Privacy Notice

We may amend this Privacy Policy from time to time for example, to keep it up to date or to comply with legal requirements.  

How to make a complaint

If you wish to make a complaint about how we hold or use your data, please contact us.  Details can be found in the “How to contact us” below.

If you are dissatisfied with how we deal with your complaint, you may contact the Information Commissioner's Office:
The Information Commissioner, Wycliffe House Water Lane Wilmslow Cheshire, SK9 5AF; Phone: 08456 30 60 60 Website:

How to contact us

For any questions or concerns relating to this Privacy Policy or our data protection practices, or to make a subject access or any other request regarding the information we hold, please contact us at:

Unity Insurance Services, Suite 8 The Quadrant, 60 Marlborough Road, Lancing Business Park, Lancing, West Sussex, BN15 8UW
Tel: 0345 040 7702; 

We and/or other parties may use your information for purposes such as statistical and trend research and analysis which may include computerised processes which profile you.  Automatic profiling helps us understand, predict and forecast customer preferences and to improve the products and services we offer and to assess which products might be most suitable for you.

You understand that we may disclose the information you provide to relevant other parties for the purposes described in this Notice.

Technical Privacy Policy 

Use of Cookies 

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. 

The table below explains the cookies we use and why.

Cookie Name Purpose More information
Google Analytics _utma _utmb _utmc _utmz  These cookies are used to collect information about how visitors use our site. We use the information to put reports together and to help us improve the site. The cookies collect information in an anonymous form, including information about the number of visitors to the site, where visitors have come to the site from, and the pages they visited. Click here for an overview of privacy at Google.
Module cookies Module_layout1 module_layout2 module_layout3 module_open  These cookies are used to store your personal homepage layout of our home page.  We are working towards developing a new system that will remove the need for this cookie.
Session cookies res_width res_height PHPSESSID  These cookies make the most effective use of your screen resolution for user logged-in areas. Session cookies only last as long as your browser is open. These cookies are essential for running the site and member areas.
Style cookies  style These cookies decide your default font size for our website. (You can increase or decrease the font size on the main menu of your website.)  We are working towards developing a new system that will remove the need for this cookie.

Google Analytics 

Visitors to this website who have javascript enabled are tracked using Google Analytics. Google Analytics collects the following types of information from users:

  • Type of user agent (web browser) used, software manufacture and version number
  • Type of operating system. 
  • Screen colours (colour processing ability of the user’s screen) 
  • Javascript support
  • Flash version 
  • Screen resolution 
  • Network location and IP address 
  • Can include country, city, state, region, county or any other geographical data 
  • Hostname 
  • Bandwidth (internet connection speed) 
  • Time of visit 
  • Pages visited 
  • Time spent on each page of the website 
  • Referring site statistics 
  • The website (URI) the user came through in order to arrive at this website (example: clicking on a hyperlink from that took the user to this website) 
  • Search engine query used (example: typing in a phrase into a search engine like Google, and clicking on a link from that search engine)

This data is only used to optimise our website for our visitors. 

This data does not include any personalised identification information such as:

  • Names 
  • Phone numbers 
  • Email addresses 
  • Mailing addresses 
  • Bank account numbers 
  • Credit card information