how to make an insurance claim

Insurance Claims

Make a claim

At Unity Insurance, our commitment to exceptional service extends to our dedicated claims department. We understand that navigating insurance claims can be stressful and time consuming and we offer full support to help you in any way we can.

The claims process will differ, depending on the policy you’ve bought. Many of our insurers provide direct claims handling services and details on how to make a claim can be found in your policy documentation.

Whether we're handling claims in-house with direct authority from the insurer or guiding you through the process with your insurance provider, our goal remains to assist you in the best way possible. With Unity, you can trust that your claims are in capable hands.

Should you have any queries or require further assistance, please don't hesitate to reach out to us at claims@unityins.co.uk. We're always here to help.

Call us to make a claim

If you need to make a claim on your:

  • Scout or Girlguiding Property and Equipment 

  • Scout or Girlguiding Event Cancellation and Abandonment

  • Scout or Girlguiding Travel policy

  • Scout Marine insurance policy

 

Call Unity:

0345 040 7701

"Prompt, swiftly resolved and a very supportive team at Unity."

7th Worcester Scout Group

Who to contact, if you need to make a claim?

In the first instance contact Unity. We are here for you.

  • 0345 040 7701 (office hours 9am to 5 pm weekdays)
  • Online via the Client Portal (24 hours / 7 days a week)
  • claims@unityins.co.uk

If you have a Scouts or Guides travel policy there is an out of hours phone line:

  • Crisis 24 - 0208 865 3059
  • 24 hour medical assistance - 0208 865 3055

Scout Personal Accident policy

If you would like to make a claim under the Scout Personal Accident policy, log the incident online with the Scouts

If you're a charity or not-for-profit organisation 

Voyagers: 24 Hour Medical Emergency + 44 (0) 1992 454 276 (ONE Assist Ltd) 
 

"It was a very traumatic time for the Unit and all the staff have been so kind to me and sorted me out very promptly."

8th Horsham Brownies