how to make an insurance claim

Insurance Claims

Make a claim

At Unity Insurance, our commitment to exceptional service extends to our dedicated claims department. We understand that navigating insurance claims can be stressful and time consuming and offer full support to help you any way we can.

The claims process will differ, depending on the policy you’ve bought. Many of our insurers provide direct claims handling services and details on how to make a claim can be found in your policy documentation.

Whether we're handling claims in-house with direct authority from the insurer or guiding you through the process with your insurance provider, our goal remains the same: to assist you in the best way possible. With Unity, you can trust that your claims are in capable hands.

Should you have any queries or require further assistance, please don't hesitate to reach out to us at We're always here to help.

Call us to make a claim

If you need to make a claim on your:

  • Scout or Girlguiding Property and Equipment 

  • Scout or Girlguiding Event Cancellation and Abandonment

  • Scout or Girlguiding Travel policy

  • Scout Marine insurance policy


Call Lucy:


"Prompt, swiftly resolved and a very supportive team at Unity."

7th Worcester Scout Group

Who to contact, if you need to make a claim.

In the first instance contact Unity. We are here for you.

If you need to report a claim your policy documents will have details on how to make a claim. But for ease of reference, we’ve included the main ones below:

For Scout and Girlguiding

Property and Equipment or Marine policy

If you're insured under the Scout or Girlguiding Property and Equipment policy or Scout Marine policy, please contact us directly.

  • 0345 040 7702 (office hours 9am to 5 pm weekdays)
  • Online via the Client Portal (24 hours / 7 days a week)

Travel policy policy

If you're insured under the Scout or Girlguiding Travel policy, please contact 

  • Crisis 24 - 0208 865 3059
  • 24 hour medical assistance - 0208 865 3055
  • 0345 040 7702 (office hours 9am to 5 pm weekdays)
  • Online via the Client Portal (24 hours / 7 days a week)

Scout Personal Accident policy

If you would like to make a claim under the Scout Personal Accident policy, log the incident online with the Scouts


For minibus claims, please get in touch with QBE or ERS depending on your insurer:

  • QBE Helpline – 0800 389 1708

  • QBE email:

  • ERS Helpline – 033012 35992

  • ERS email:



For other motor claims, (including karts and quad bikes), please contact 

  • ERS: 03301 235991 
  • ERS windscreen helpline: 0344 8000 063
  • ERS email:

If you're a charity or not-for-profit organisation 

Please contact us directly at where we will help point you in the right direction or alternatively reach out to your insurer direct:

  • Ansvar – 0345 606 0431 out of hours and legal expenses 0117 934 0437
  • Hiscox – 0800 840 2269
  • QBE through Q Underwriting – 0800 085 3212 
  • Canopius through Q Underwriting – 0344 856 2425 
  • Markel – 0345 355 2227
  • Zurich – 0800 302 9055
  • ERS - 03301 235992
  • Aviva through Q Underwriting – 0800 015 1498 –

Accident Health Facilities – 01992708708 

Voyagers: 24 Hour Medical Emergency + 44 (0) 1992 454 276 (ONE Assist Ltd) 
All other claims +44 (0) 1992 708 729

"It was a very traumatic time for the Unit and all the staff have been so kind to me and sorted me out very promptly."

8th Horsham Brownies