21 October 2023 Customer Service Improvements: Our new online portal updated 21st October 2023 Using Our Online Portal -24/7 for all your needs … Here at Unity, we recognise life is busy and you can access our online portal 24/7 for your insurance needs. Our portal allows you to: · View your insurance documents, · Make payments, and · Report claims. All this at a time that suits you, saving you precious time. Online Payments You can pay for your policies online by credit or debit card using the integrated and secure Global payment system. Viewing Documents You can view your policy documents to check cover on the schedules*, see policy wordings, note renewal dates and have access to financial statements, invoices and receipts. Reporting Claims Our portal also allows you to report claims. Simply log on and notify us online at your convenience. You can also view the current position of outstanding claims and see settled claims. How to Access the Portal We have created the portal to be user friendly. All you need is the email address, which Unity use to communicate with you. Go to our website, https://www.unityinsuranceservices.co.uk/, and you’ll see a client logon button in the top right corner. You can find more details on how to use our online portal in our customer guide: Our customer guide to our online portal The Unity team is still here Rest assured, we understand there are times when you’d rather speak to one of our experienced team members. Our phone lines remain unchanged. We’ll also still continue to take card payments over the phone, bank transfers, cheques and provide direct debit options. Need support If you have any issues logging on or require support please call 0345 040 7702 and one of the friendly Unity team will be happy to assist you.